Returns & Exchanges

At Nēbu Luxury, we stand behind the craftsmanship of our home collections; if your selection does not perfectly complement your space, you may return eligible items within 30 days of delivery. All returned pieces must be in their original, pristine condition and signature packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Prepare the Collection

  Carefully repackage your items in their original Nēbu Luxury boxes, ensuring all protective inserts and documentation are included to prevent damage during transit.

• 3.
  Complimentary Shipping

  Affix the provided premium shipping label to your package and drop it off at any authorized carrier location or schedule a private courier pickup.

• 4.
  Inspection and Refund

  Once our concierge team receives and inspects your return for quality assurance, your refund will be processed to the original payment method within 5-7 business days.