Frequently Asked Questions
Everything you need to know about our premium home collections.
What materials are used in Nēbu Luxury products?
We source only the finest materials, including Grade-A sustainable hardwoods, hand-poured crystalline glass, and ethically sourced organic textiles to ensure longevity and unparalleled aesthetic appeal.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For our oversized furniture pieces and white-glove delivery items, please allow 2-3 weeks for specialized handling and setup.
Do you offer international shipping?
Yes, Nēbu Luxury ships to over 50 countries. International shipping rates and delivery timelines are calculated at checkout based on your specific location and customs requirements.
What is your return policy for home decor?
We offer a 30-day complimentary return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
How can I track the status of my delivery?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our logistics portal for real-time updates.
Are your products covered by a warranty?
All Nēbu Luxury furniture pieces come with a 2-year limited warranty covering manufacturing defects and structural integrity to provide you with peace of mind.